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System issues and maintenance

Category: Knowledgebase

Status Page A live, automated system status page is available at status.waggybytes.support. This page reports both live and historical status of all Waggybytes applications. It is hosted independently...

Can I switch between the Standard and Pro plans?

Category: Billing & Subscriptions

You can absolutely switch between the Standard and Pro plans at any time. Navigate to the device’s page you wish to switch and select the Settings tab. Click the “Change price plan” button under the “...

What does “applied balance” mean on my invoice?

Category: Billing & Subscriptions

You may see “applied balance” as a payment against an invoice. The value stated can be positive or negative. If it is negative, this is usually because the value of the invoice is less than the minimu...

How do I apply a promotional code when buying SMS credits?

Category: Simply Remind Me

Occasionally we run offers for topping up your SMS credits. To apply this promotional code to a purchase :- On a large tablet or desktop device: Select the credit pack you’d like to purchase On the p...

Operating system support matrix

Category: Agent

NodeBeagle uses a lightweight agent that runs in the background of your device, collecting statistics and uploading it over a connection secured by TLS. The agent is built in Go, so NodeBeagle’s data ...

What is a “node hour”?

Category: Billing & Subscriptions

If you use hourly-billed devices, you will see references to a “node hour” in the console and on your invoices. A node hour is a unit of billing which means “per node/device per hour.” For example: If...

What is the “time is now” dashboard widget?

Category: Simply Remind Me

The dashboard’s “the time is now” dashboard widget shows your local time, based on your timezone setting, to make sure you get your reminders on time – wherever you are in the world. If this time is i...

How do I unauthorise my browser for push notifications

Category: Simply Remind Me

Push notifications are coming to Simply Remind Me in 2023. Push notifications can only be sent to your web browser when you tell your web browser that Simply Remind Me is allowed to send you notificat...

Best practices for push notification reminders

Category: Simply Remind Me

Push notifications are coming to Simply Remind Me in 2023. Push notifications are reminders that are sent (or pushed) from Simply Remind Me directly to your web browser. Your web browser will then sho...

What does "minimum: <number>" mean when updating my subscription?

Category: Billing & Subscriptions

The "Minimum" figure displayed in the number of active devices you have on the pricing plan. You cannot reduce your subscription below the number of devices - you need to remove the devices using this...

Improve your account’s security with two-factor authentication

Category: Waggybytes Account

Two-factor authentication (or 2FA, for short) is a security feature that requires an extra step after entering your password. It is designed around the principle of your password being something you k...

Cancellation policy and process

Category: Billing & Subscriptions

You can cancel your NodeBeagle subscription at any time from the management console. Click your username in the top-right corner, select My Account, followed by the Billing tab. You can either disable...