What does “applied balance” mean on my invoice?
You may see “applied balance” as a payment against an invoice. The value stated can be positive or negative.
If it is negative, this is usually because the value of the invoice is less than the minimum payment we can take (£0.30 GBP.) This value will roll onto your next invoice and will display as “Brought forward” on the Billing Centre’s Upcoming Invoice section.
If the applied balance figure is positive, this means you previously had a credit balance (for example, when reducing the number of monthly device licences) which was used to pay some or all of the invoice.